Refund policy
Returns & Refunds Policy
Last updated: 24 July 2025
1. Overview
At Lunaris & Co, we want you to be completely satisfied with your purchase. This policy outlines your rights regarding returns and refunds for products purchased from lunarisandco.com.
2. Your Legal Rights (U.S. Consumer Law)
Under U.S. consumer protection laws, you are entitled to goods that are of acceptable quality and match their description. Our policy also provides additional benefits, as outlined below:
- 14-day return window: You may return most new, unopened items within 14 days of delivery for a refund.
- 30-day defective item return: You may return defective or damaged items within 30 days for a full refund or replacement.
- Extended quality guarantee: Items must be free from defects in material and workmanship under normal use for at least 6 months.
3. Returns Eligibility
3.1 Standard Returns (Change of Mind)
Timeframe: 14 days from delivery
Condition: Items must be:
- Unworn and unused
- In original packaging with all tags attached
- With all accessories and documentation
- Free from damage, marks, or alterations
3.2 Customized Items
Custom-made items: Customized products cannot be returned unless:
- They are faulty or damaged
- They do not match the specifications provided
- There was an error in manufacturing
3.3 Hygiene-Sensitive Items
For health and hygiene reasons, the following cannot be returned if unsealed:
- Personal care items
- Products that come into direct contact with the body once opened
4. How to Return an Item
Step 1: Initiate Return
Contact us within 14 days of receiving your order:
Email: returns@lunarisandco.com
Phone: (217) 555-3174
Include your order number and reason for return.
Step 2: Receive Return Authorization
We will provide you with:
- Return Merchandise Authorization (RMA) number
- Return shipping instructions
- Prepaid return label (for faulty items)
Step 3: Package Items Securely
- Use original packaging if possible
- Include all accessories and documentation
- Attach RMA number to package
Step 4: Ship Items
Return items within 14 days of receiving the RMA number to:
Lunaris & Co Returns Department
4111 Illinois St
Danville, IL 61832
USA
5. Return Shipping Costs
- Faulty/Incorrect Items: We cover all return shipping costs
- Change of Mind: Customer pays return shipping
- International Returns: Customer responsible for customs/duties
6. Refund Process
6.1 Inspection Period
Once we receive your return, we will inspect it within 5 business days and notify you of the refund status.
6.2 Refund Timeline
- Approved refunds: Processed within 14 days of receipt
- Payment method: Refunded to original payment method
- Bank processing: Allow 3-5 business days for funds to appear
6.3 Partial Refunds
May apply for:
- Items returned after 14 days
- Items not in original condition
- Missing accessories or packaging
7. Exchanges
We recommend returning the item for a refund and placing a new order. This ensures:
- Fastest processing time
- Current pricing and availability
- Accurate order processing
8. Damaged or Faulty Items
If you receive damaged or faulty items:
- Take photos of the damage/fault
- Contact us within 48 hours of delivery
- We will arrange collection at no cost
- Choose between replacement or full refund
9. Non-Returnable Items
- Gift cards
- Downloadable products
- Personalized or engraved items (unless faulty)
- Items marked as "Final Sale"
10. Warranty Claims
Manufacturer warranties may apply beyond our return period. Contact us for warranty assistance:
Email: warranty@lunarisandco.com
11. International Returns
International customers are responsible for:
- Return shipping costs
- Any customs duties or taxes
- Declaring accurate customs value
12. Contact Us
For questions about returns and refunds:
Email: returns@lunarisandco.com
Phone: (217) 555-3174
Hours: Monday–Friday, 9:00 AM – 5:00 PM CST
Address: 4111 Illinois St, Danville, IL 61832, USA